Call from a safe device
Use a phone or device you believe is not affected. If email may be compromised, avoid using it to discuss the incident.
Cyber360 / Emergency response
Under attack?
Call us now.
If your business is experiencing an active cyber threat, do not wait. Our emergency response team can help contain the incident, preserve evidence and begin recovery.
Call 1-844-626-0777 ↗ 24/7 toll-free hotline · U.S. and Canada Send a written enquiry01 / Before you call
Protect the evidence. Limit the spread.
Every incident is different. These first actions can help while you contact the response team.
Do not erase evidence
Avoid wiping systems, deleting messages or restoring backups until a response specialist has reviewed the situation.
Disconnect only when necessary
If an attack is actively spreading, isolate affected devices from the network. Leave them powered on unless instructed otherwise.
Write down what you know
Note when the issue started, what was observed and which users, systems or locations appear affected.
If there is a risk to personal safety, contact local emergency services first.
02 / What happens next
A clear response when things are not.
Cybersecurity emergency response is focused on reducing harm, understanding what happened and restoring normal operations without losing critical evidence.
How the response unfolds.
Explore how a specialist response can unfold.
Response overview01 / 04
Workstreams may overlap. This is an overview, not a response-time commitment or self-help procedure.
03 / Written enquiry
Tell us what has happened.
For an active incident, call 1-844-626-0777 now. Do not wait for a reply to this form.
Use a safe device and an email address you can securely access. Share a brief description, not passwords, payment details or sensitive documents.
Emergency hotline
Get a specialist on the line.
For an active cyber threat or suspected breach, call our emergency response line now.
Call 1-844-626-0777 ↗ 24/7 toll-free hotline · U.S. and Canada